Cancellation, Substitution and Refund Policy

Participants may cancel their registration at any time by notifying the organisers in writing.

A full refund of the registration fee will be granted for cancellations received no later than 30 calendar days before the start of the event. Refunds will be processed using the original method of payment within a reasonable period following confirmation of the cancellation.

Unfortunately, no refunds can be provided for cancellations received less than 30 calendar days before the event, as commitments relating to venue capacity, catering, materials and event logistics will have already been made.

If a registered participant is unable to attend, a substitute participant may be nominated at no additional cost. Requests for substitutions must be submitted in writing and received no later than 5 business days before the event. The substitute participant will assume the original registration and any associated entitlements.

For registrations purchased without the names of the individual participants being specified at the time of booking (including group registrations), the full details of all attendees must be provided to the organisers no later than 5 business days before the event. After this deadline, participant details may no longer be modified, and the organisers cannot guarantee that changes can be accommodated.

The organisers reserve the right to refuse substitutions, attendee detail changes, or registrations that are incomplete or submitted after the applicable deadlines.

In the unlikely event that the conference is cancelled or postponed by the organisers, registered participants will be informed as soon as reasonably possible and appropriate arrangements regarding refunds or transfer of registrations will be communicated at that time.

For any cancellation, substitution, or attendee information update requests, please contact the organisers using the contact details provided on this website.